Course Content

69B-211.320 Curriculum Standards for Special Designation.

Pursuant to Section 626.221(1), Florida Statutes, the Department of Financial Services establishes the following curriculum

standards:

(1) For designation as a Certified Customer Service Representative (CCSR), Professional Customer Service Representative (PCSR), or Registered Customer Service Representative (RCSR), the requirement is at least 40 course hours:

(a) At least 26 hours in:

1. Automobile Insurance:

a. Personal Auto;
b. Business Auto Policy;
c. Garage Insurance;
d. Florida Laws, Including Financial Responsibility;
e. Automobile No-Fault;

2. General Liability;

3. Property Insurance:

a. Personal Insurance Coverage;

b. Commercial Property Insurance;

c. Flood Insurance;

4. Package Policies:

a. Homeowners Insurance;

b. Commercial Package Policies;

5. Workers’ Compensation;

6. Crime:

a. Crime General Provisions;

b. Crime Plans Coverage Forms (A-G);

7. Surety Bonds;

8. Marine:

a. Inland Marine (Personal);

b. Inland Marine (Commercial);

9. Health:

a. Health Insurance;

b. Disability Income;

c. Medicare Supplement;

10. Residual Markets:

a. FAJUA;

b. WCJUA;

c. FWUA;

d. FRPCJUA;

11. Agent Licensing Requirements:

a. Agent Responsibilities;

b. Change of Address;

c. Continuing Education;

d. License Renewal;

12. Basic Florida Insurance Principles, Concepts, and Laws.

(b) At least 8 hours in:

• 1. Ethics;
• 2. Office Management;
• 3. Customer Relations;